Refund & Return Policy

Last updated: 22 July 2026

1. Your Statutory Right of Cancellation

Under EU Directive 2011/83/EU on Consumer Rights (the "Consumer Rights Directive"), you have the right to cancel your order and return the product within 14 calendar days from the date on which you receive the goods, without giving any reason.

This right applies to all orders placed through our website, regardless of the reason for return.

2. How to Initiate a Return

To exercise your right of cancellation, you must notify us within the 14-calendar-day period by one of the following methods:

• Email: info@forceeliminate.world - include your name, delivery address and a clear statement that you wish to cancel your order.
• Telephone: +44-20-7377-8264 - our team will record your cancellation request.

You may use the following model cancellation statement, though it is not obligatory:

3. Returning the Product

After notifying us of your cancellation, you must return the product to us without undue delay and in any event within 14 calendar days of notifying us.

• Products must be returned in a reasonable condition - unopened or with minimal opening for inspection.
• Return postage costs are your responsibility unless the product is faulty, damaged on delivery, or not as described.
• We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Return address: Wynstead Nutrition Ltd, 12 Aldgate House, London EC3N 1AL, UK

4. Refund Processing

We will process your refund within 14 calendar days of receiving the returned product (or, if earlier, within 14 days of receiving evidence that you have returned it). Refunds are issued to the original payment method where applicable. For cash-on-delivery orders where payment was made in cash, we will arrange a bank transfer or other agreed method - please include your bank details when contacting us.

We will not deduct any restocking fee. If the product is returned in a condition indicating handling beyond what is necessary to establish its nature and characteristics, we reserve the right to make a deduction from the refund to cover any diminished value.

5. Exceptions to the Right of Return

The 14-day right of cancellation does not apply to:

• Products that have been fully consumed (used up entirely) after delivery;
• Orders cancelled before delivery is attempted - please contact us as early as possible if you wish to cancel before despatch.

These exceptions are set out in Article 16 of Directive 2011/83/EU. Where a product is faulty or not as described, your statutory rights to a full refund or replacement apply regardless of the above exceptions.

6. Faulty or Damaged Products

If your product arrives damaged, defective or not as described, please contact us within 30 days of delivery at info@forceeliminate.world with a description and, where possible, photographic evidence. We will offer a replacement, exchange or full refund including return postage costs, at your choice, in accordance with your rights under the Consumer Rights Act 2015.

7. Non-Delivery

If your order has not arrived within the estimated delivery timeframe communicated at order confirmation, please contact us at info@forceeliminate.world. We will investigate with the courier and either arrange re-delivery or issue a full refund if the parcel cannot be traced.

8. Contact for Returns

For all return and refund enquiries:
Wynstead Nutrition Ltd
12 Aldgate House, London EC3N 1AL, UK
Email: info@forceeliminate.world
Tel: +44-20-7377-8264

We aim to respond to all return requests within 2 business days.